ORDERS & SHIPPING

Where do you ship?

We currently ship to addresses within the United States.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 3–10 business days after shipment, depending on your location. You will receive a confirmation email with tracking details once your order ships.

Do you offer free shipping?

Yes. Orders over $150 ship free within the United States. Shipping costs for smaller orders are shown at checkout before you pay.

How can I track my order?

Use the tracking link in your shipping confirmation email, or enter your order ID and billing email on our Track Order page.

PRODUCTS

Are your products genuine?

Yes. Every product we sell is genuine, sourced through legitimate supply channels, and comes with the manufacturer's standard warranty.

How do warranty claims work?

Warranty coverage is provided by the manufacturer. Contact us at support@boldtoolsupply.com with your order number and we will help you get in touch with the manufacturer.

Can I get help choosing the right tool?

Yes. Send us the details of your project and we will help you compare options before you buy.

PAYMENT

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover. All card payments are processed securely through Stripe.

Is it safe to pay on your website?

Yes. Payments are handled by Stripe; your card details are encrypted and never stored on our servers.

RETURNS

What is your return policy?

You can request a return within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before sending anything back so we can provide return instructions.

How are refunds issued?

Once we receive and inspect the returned item, the refund is issued to your original payment method.

BUSINESS ORDERS

Do you supply contractors and businesses?

Yes. For volume orders or equipping a crew, contact us at info@boldtoolsupply.com and we will prepare a quote.

CONTACT

How can I reach you?

Email info@boldtoolsupply.com or call (727) 590-1722. Our office is at 7411 114th Avenue, Suite 301-154, Largo, FL 33773.